Being honest and transparent here, I’ve spent the last 10 minutes changing the word ‘Unsuccessful’ in the headlines to ‘Bad’ – and then back again. In the end, I thought that I would leave it at unsuccessful and explain why I went through the back and forth over one word.
A client that I was delivering some media training to recently used the phrase, that I’m sure you’ve heard, of “No press is bad press”
Essentially, this phrase is saying that it doesn’t matter why you or your company, or brand, appears in the news – it’s all exposure, and that can never be a bad thing.
Is that right, though? I’m not convinced – and I said so to the client. This then turned the conversation as to whether there is such a thing as a bad (or unsuccessful!) press interview.
For me, the answer is much more clear on this – and the answer is ‘yes’ – but the reasons are a little more complex. It all depends, as with many things, how you look at it.
With a media interview, there is only one thing that makes it a successful one – did you get your intended message across? Say, for instance, that you want to talk about your new website, but the entire interview is taken up with you talking about the quality of your product and your excellent safety record. It’s a successful interview as far as the brand is concerned – but it didn’t fulfil the initial point of having the interview in the first place. In that case, I wouldn’t say it was bad – just unsuccessful.
The skills that you have as a business owner, or CEO, or manager extend to you talking up your company or brand; inspiring your staff; knowing the industry that you work in etc. What they don’t necessarily include is how to deal with a press interview. So, when you went in to talk about your new website you came out more than happy with the interview because you still talked about the company in a positive way. The only problem is – all the people that were listening/watching/reading that interview STILL don’t know about your new website!
That’s where Key Messages come in. You should have at least one for each interview. How many you have in total depends on the length of the interview. If it’s 4-5 minutes then one, maybe two, is enough. If it’s a 30 minute in-depth discussion, then you should be able to get away with at least 5 Key Messages.
Of course, there are those who would say that you can’t always get your Key Message away – unless the interviewer directly asks about it. Wrong wrong wrong wrong wrong.
Wrong
For instance, let’s say that you’re invited in to talk about your specific industry – let’s say it’s retail – and you want to make sure that you get your Key Message about the new website across. Okay, the question is “Where have all these retailers, like Woolworths and Toys R Us, gone wrong?”. Someone who didn’t understand Key Messages would say something like “Well, I think that there are many factors that you could point to – the economy in general, the rise in cheaper imports and the increase of online shopping”. That’s a good, well-thought-out answer – but it doesn’t get across your Key Message. How about this answer instead? “Well, I think that the initial unwillingness to move online is something that many retailers are now regretting. It’s such a shame to see such High Street names disappear. However, and I think that they would agree with this, becoming a more digital brand and diversifying is something that could have, potentially, averted real problems later on. At my company, we nearly made the same mistake and, if it wasn’t for the great team we have in place, we wouldn’t have the great online presence that we’re now enjoying”
Of course, you’ve not said the words “Hey! Look at our new website!”, but you’ve placed the idea that your company has a good website (….great online presence….) in the mind of the listener/reader/viewer and that’s a plus.
Now – what I’m not saying that is every single answer has to include your Key Message:
Interviewer: 5 months ago you moved from a mainly clothing-led market, into a more food-based one. Can you talk us through the thinking that led to that decision?
You: Yeah, we changed and you can see just how good the change is on our website!!
OR
Interviewer: Finally, we’re in the middle of the World Cup. Who do you think will win?
You: Our customers, when they visit our new website!
Eek! I cringed just typing out that exchange… However, it illustrates my point that you don’t need to wrestle every answer back to your Key Message. Get at least one in a 4-5 minute interview and – get it in early. You’ll want to mention it, in whatever form, in the first couple of answers.
So, that’s what makes a Press Interview an ‘unsuccessful’ one. A bad one would be where you just say the word ‘website’ over and over again, no matter what the question is.
Awkward.
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